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FAQ

Are the color of our product images represent the real color of the product in real life?

We do our best to take the best possible images but due to the many variations in the wood color we recommend you to call us for extra image if necessary.

 

What payment options do you offer?

We accept Visa, MasterCard, Amex and Paypal.

 

Once my order is given will I get a confirmation by email?

Yes, confirmation email will be sent to you.

 

It is possible to cancel my order once the order is confirmed?

If the order needs to be cancelled, please contact us immediately.  As long as the order has not been shipped we can cancel the order.

 

Can we make changes to our order once confirmed?

Yes, as long as the order has not been shipped.

 

Will all my pieces arrive together?

We will do our best to ship everything together in the same shipment.

 

Will I pay taxes?

Yes, you will pay the taxes in effect in your province respectively.

 

Is your site secure?

Yes, everything is encrypted in order to preserve the confidentiality of all the information.

 

Are you looking for staff?

We are always looking for talented staff, please send your résumé to: info@dloftshop.com

 

What is the guarantee?

We offer a 1-year guarantee against manufacturer’s defect.

 

Why is your pricing so good?

We offer very competitive pricing because we import all our products directly.

 

How will my solid wood furniture age over time?

Wood, being a live material will always adapt to it’s environment.  It is perfectly normal for the wood to contract and expand depending on the environment that it is placed in.  So small cracks or minor discoloration over time is quite normal as each piece is unique and made from solid wood.  Aging actually enhances the beauty of the piece and these small variations in the wood are not considered defects and are therefore not covered by our warranty.

 

Do you offer financing for our purchases?

Yes, we offer Accord D by Desjardins, we offer either 12 or 24 months interest free financing.